I had an idea the other day, and acted on it! I sort of made a “coffee run,” if you will . . .
Starbucks Customer Service / PO Box 6363 / Dover, DE 19905-6363
Meg Thompson / Hollister, CA 95023 / July 12, 2014
Please find enclosed a wonderful article about coffee during the American Civil War. It is from the New York Times “Opinionator” column, which follows the war daily during this 150th sesquicentennial. http://opinionator.blogs.nytimes.com/2014/07/09/how-coffee-fueled-the-civil-war/?_php=true&_type=blogs&_r=0
I am sending it to you because I think this is a perfect opportunity for your wonderful company to do something to commemorate the war. I am not suggesting a nasty black brew with coffee grounds at the bottom (Union) or a faux coffee concoction of burnt yams and chicory (Confederate), but I am sure your designers could come up with something folks would buy–something that would remind them of history.
Since Starbucks, as a company, is into causes (which I love, btw) I would humbly suggest that part of the proceeds from such a concoction could go toward the Civil War Trust, which is in the “business” of battlefield preservation and is trusted by pretty much everyone in the historical community. In fact, if I ever started a coffee business of my own, I would call it “Hallowed Grounds.”
Please consider my suggestion. It is made in good faith as I sit here before my computer drinking my morning coffee and working on another book.
Sincerely, / Meg Thompson / 19th Century historian and writer
. . . and the response:
July 21, 2014
Thank you for contacting us.
The article you sent was excellent and very informative about the types of Coffee the soldiers drank during the Civil War. I want to assure you that I’ve passed on your comments regarding a Civil War inspired beverage to the appropriate people in our company for their attention. Please note that changes implemented in our stores are often driven by customer feedback, so we appreciate the time you’ve taken to send us your suggestions.
If you have any other questions or concerns, don’t hesitate to call our Customer Relations Department at 1-800-STARBUC (782-7282). You can also post additional suggestions and feedback at www.starbucksidea.com.
Sincerely, / Edward / Customer Relations / Starbucks Coffee Company
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So now someone has to send Starbucks a copy of the latest Civil War Times coffee article, and everyone should write letters. It is the right thing to do, there is something satisfying about snailmail every so often, and–well–it seems like fun. If this works, I may try to get roses named for Civil War generals! I have nothing better to do . . .